GentleHello

Account control

Delete your GentleHello account

Account deletion is permanent. You can start it in the app, or email support to start a request when you cannot access the app.

Last reviewed: August 10, 2026

Delete in the app

Open Settings

Open GentleHello, choose Profile, then tap the Settings icon.

Choose Delete account

Scroll to the Account section and tap Delete account.

Verify your phone number

Request a fresh six-digit code, enter it in the app, and review the deletion effects. Never send a verification code to anyone, including GentleHello support.

Confirm permanent deletion

Tap Delete my account and confirm. Access stops immediately. Server cleanup continues securely if the app closes or your connection is interrupted.

This action cannot be undone

A deleted account cannot be restored. If you return later, you will create a new account and will need to add people again.

What is deleted or disconnected

  • Your profile name and image are removed; your identity becomes “Deleted account” where a label must remain.
  • Your active connections end.
  • Your posts and stored post photos are permanently removed as cleanup completes.
  • Your push-notification registrations and device-pairing records are revoked or removed.
  • Your GentleHello authentication identity and verified phone number are removed as cleanup completes.
  • Local drafts, upload state, and cached app data are cleared from the phone completing deletion where possible.

What may remain

  • Messages already sent remain in the other participant’s private conversation under “Deleted account.” This preserves the shared conversation.
  • Reports and limited safety evidence may be retained when needed to review a concern, protect safety, prevent abuse, meet legal obligations, or preserve an audit record.
  • Support and data-copy request text and product feedback remain in restricted records after closure. These records do not currently have an automatic deletion schedule.
  • Service and security records may remain where reasonably required for legal, fraud-prevention, security, and accountability purposes.

Open support, product-feedback, and data-copy requests close when deletion begins, so they cannot receive follow-up or delivery afterward. Read our Privacy Policy for more detail.

Request deletion outside the app

Email hello@gentlehello.com with the subject “Account deletion request.” Include the phone number registered to the account, including its country code, and the profile name. Do not email a verification code, password, private photo, or message content.

This email starts the request; it does not by itself prove ownership. Support will contact the phone number already registered to the account through a separate verification step. After ownership is confirmed, support can submit the deletion for you. You do not need to reinstall or reopen GentleHello to complete this support path.

Request account deletion