GentleHello Support

Both people must open Profile → Add connection at the same time. Keep both phones nearby, unlocked, and on that screen. Allow Bluetooth and local-network access when asked. If detection stalls, stop detecting on both phones, reopen the screen, and try again.

GentleHello shares your currently published profile history with active connections. Archive or delete a post before connecting if you do not want it in your shared history.

Reactions and post responses go into your one-to-one conversation with that connection. They are not shown as public comments beneath the post.

Open GentleHello Settings and check the notification status, then confirm that notifications are allowed in your phone’s system settings. Notification delivery also depends on network access and a correctly configured production build.

While signed in, open Profile → Settings → Help & safety → Request a copy of your data. Support will verify and arrange secure delivery. Do not delete your account while the request is open; deletion closes it and the copy cannot be delivered afterward.

Open Profile → Settings → Delete account, request a fresh verification code, and follow the confirmation steps. Read the full account deletion guide before continuing.

Use Report from the relevant connection profile, post, conversation, or connection controls. Reporting and blocking are separate. The other person is not told that you submitted a report. Read our Community and Safety Standards for prohibited content and our response process.

No. If someone is in immediate danger, contact local emergency services. In Singapore, call 999 for police or 995 for fire and ambulance. In the United States, call 911.